Privacy Policy

Introduction

VCare Health ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered appointment scheduling platform.

We are fully HIPAA compliant and follow all applicable healthcare data protection regulations to ensure your information is handled with the highest level of security and confidentiality.

Information We Collect

Patient Information

We collect the following information to provide our scheduling and reminder services:

• Personal identifiers (name, date of birth, contact information)
• Insurance information (insurance ID, provider details)
• Appointment details (date, time, provider, reason for visit)
• Communication preferences (SMS, email, phone)
• Voice recordings from AI assistant interactions (with consent)

Healthcare Provider Information

For healthcare providers using our platform, we collect:

• Account information (name, email, role, credentials)
• Clinic details (name, address, phone number, working hours)
• Provider schedules and availability
• Usage data and analytics

How We Use Your Information

We use the collected information for the following purposes:

• Scheduling and managing appointments
• Sending appointment reminders via SMS, email, or phone
• Verifying patient identity and insurance information
• Processing appointment confirmations, reschedules, and cancellations
• Providing AI voice assistant services
• Improving our services and user experience
• Complying with legal and regulatory requirements
• Maintaining audit logs for security and compliance

Data Security

We implement industry-leading security measures to protect your information:

• End-to-end encryption for all data transmission and storage
• Two-factor authentication (2FA) for all user accounts
• Role-based access control (RBAC) with granular permissions
• Regular security audits and penetration testing
• Comprehensive audit logs of all system activities
• HIPAA-compliant data centers and infrastructure
• Employee training on data protection and privacy

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your healthcare provider to facilitate appointment scheduling and care
• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of VCare Health, our users, or others
• With your explicit consent

Your Rights

Under HIPAA and other applicable laws, you have the following rights:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of certain communications
• Receive a copy of your data in a portable format
• File a complaint with regulatory authorities

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Healthcare records are retained according to applicable state and federal regulations, typically for a minimum of 7 years after the last appointment.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: