Terms of Service

Agreement to Terms

By accessing or using VCare Health's AI-powered appointment scheduling platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including healthcare providers, clinic staff, administrators, and patients.

Description of Service

VCare Health provides an AI-powered appointment scheduling and patient communication platform designed for healthcare providers. Our Service includes:

• Smart appointment scheduling with calendar management
• AI voice assistant for patient registration and appointment management
• Multi-channel appointment reminders (SMS, email, phone)
• Role-based access control for clinic staff
• Patient verification and communication tracking
• Analytics and reporting dashboards
• HIPAA-compliant data storage and security

User Accounts

Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your contact information is current and accurate

Account Security

You must enable two-factor authentication (2FA) for your account. We reserve the right to suspend or terminate accounts that do not comply with our security requirements.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service or servers
• Use the Service for any fraudulent or illegal purpose
• Impersonate any person or entity
• Collect or store personal data about other users without consent

Healthcare Provider Responsibilities

Healthcare providers using our Service agree to:

• Maintain valid professional licenses and credentials
• Comply with all applicable healthcare regulations (HIPAA, state laws, etc.)
• Ensure staff members have appropriate training and permissions
• Verify patient information and maintain accurate records
• Respond to patient communications in a timely manner
• Report any security incidents or data breaches immediately
• Use the Service only for legitimate healthcare purposes

Patient Responsibilities

Patients using our Service agree to:

• Provide accurate personal and insurance information
• Respond to appointment reminders and confirmations
• Notify the clinic of any changes to contact information
• Arrive on time for scheduled appointments
• Provide reasonable notice for cancellations or reschedules
• Respect clinic policies and staff

Fees and Payment

Healthcare providers agree to pay all fees associated with their subscription plan. Payment terms include:

• Subscription fees are billed monthly or annually as selected
• Fees are non-refundable except as required by law
• We may change fees with 30 days' notice
• Failure to pay may result in service suspension or termination
• You are responsible for all taxes associated with your use of the Service

Intellectual Property

The Service and its original content, features, and functionality are owned by VCare Health and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any data you submit to the Service. By using the Service, you grant us a license to use, store, and process your data solely to provide and improve the Service.

Data Privacy and Security

We are committed to protecting your data and maintaining HIPAA compliance. Our data practices include:

• End-to-end encryption for all data transmission and storage
• Regular security audits and compliance assessments
• Business Associate Agreements (BAA) with healthcare providers
• Comprehensive audit logs of all system activities
• Incident response procedures for security breaches

For more information, please review our Privacy Policy.

Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. We reserve the right to:

• Modify or discontinue the Service with reasonable notice
• Perform scheduled maintenance with advance notification
• Suspend service for emergency maintenance or security issues
• Update features and functionality to improve the Service

Limitation of Liability

To the maximum extent permitted by law, VCare Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or similar harmful components
• Any errors or omissions in content
• Any loss of data or profits

Indemnification

You agree to indemnify and hold harmless VCare Health and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Security concerns
• At your request

Upon termination, your right to use the Service will immediately cease. We will provide you with a copy of your data upon request, subject to applicable laws.

Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.

Contact Information

If you have questions about these Terms, please contact us: